Shipping and Policies

Shipping Policy

Every piece is printed to order in our Florida studio and ships ready to hang. Please review all product details and size options carefully before placing your order.

Processing Time

Orders are printed and shipped within 1-3 business days after purchase. For personalized orders, production starts after the design proof is approved, or 48 hours after the proof is sent if we do not hear back.

Orders ship with FedEx, USPS, or Amazon Logistics, depending on the product and destination.

Shipping Rates and Delivery Times

  • United States: Free standard shipping on every order, with no minimum order value or upper order value limit. Delivery usually takes 1-6 business days after shipping.
  • Canada: Free standard shipping on every order, with no minimum order value or upper order value limit. Delivery usually takes 5-8 business days after shipping.
  • Europe: $100 flat rate. Delivery usually takes 5-8 business days after shipping.

We currently ship to the United States, Canada and supported European destinations. Availability for a specific delivery address is shown at checkout before payment.

Delivery times are estimates and are not guaranteed. Carrier delivers on Saturdays but not on Sundays.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes or fees charged by the destination country. These charges are not included in our prices or shipping rate and are the responsibility of the buyer.

Tracking

Once your order ships, you will receive a tracking number by email. You can follow your package on the carrier's website. In rare cases a package may show as delivered before it actually arrives, so please check the carrier's site before contacting us.

If the carrier marks an order as delivered to the correct address (including delivery proof such as a photo), it is considered delivered, and we cannot take responsibility for lost or stolen packages after delivery. If a package is delivered to the wrong address because of a shipping error, we will resend your order free of charge.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery at info@customcanvasprint.com with your order number and clear photos of the damage and the packaging. After we review the photos, we will send a free replacement or issue a refund. There is no need to return the damaged item.

Returns

Return conditions, return shipping costs and non-returnable items are explained in our Return and Refund Policy.

Contact

Custom Canvas Print
515 Brady Rd, Tarpon Springs, FL 34689
info@customcanvasprint.com